Support

Something not working, or a question? We read every email.

How do I cancel?

Subscriptions are handled by Apple or Google, so you cancel there. On iPhone: Settings → your name → Subscriptions → Lamby → Cancel Subscription. In the app: Profile → Manage subscription. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Lamby. Lamby stays open until the end of the time you already paid for. If you cancel during the free trial, you won't be charged.

Can I get a refund?

Refunds are decided by the store you paid through. For Apple, go to reportaproblem.apple.com. For Google Play, see Google's refund page in your Play account.

I got a new phone

If you saved your account with an email, open Lamby and tap "I already have an account". If not, go to the subscription screen and tap Restore, signed in with the same Apple ID or Google account you subscribed with.

How do I delete my account?

In the app: Profile → Delete account. This deletes your account ID, email (if you added one) and subscription status from our systems. Lists, mixes and settings live only on your phone and go away when you uninstall Lamby. You can also email us from the address on your account (or tell us when you subscribed, if you never added one) and we'll delete it for you within 30 days.

Deleting your account doesn't cancel your subscription: cancel it in the App Store or Google Play first.